How it Works

Posted on 13 January 2010 by admin

mapssnapshot

  1. First Step after you sign up is to get your dashboard set up. We will help with that.
  2. We will then contact you and give you email ideas for you to send to your clients to get the reviews.
  3. Get the reviews.  You should send a Thank You email to every one of your customers asking for a review. You HAVE to be proactive as most people wont leave a review unless they disliked your service or product.   We will even call your customers to ask for the review if that’s what it takes. The Review is the gold we are after. With that we can do wonders **** We do not post or condone fake reviews in any way, see FTC Guidelines for testimonials and how you can get fined up to $11,000 per infraction.  ***** It’s important that you work with your account manager to assist in ways to get reviews fro your business.
  4. The Thank You Email explains how their feedback is very important to the success of your business and asks for a quick review.
  5. Within this Thank You email is a link to our customer review form. The customer fills our their name, email and leaves a review of your business and selects a rating from our 5 star rating system. See a sample of the review form here
  6. We then authenticate the review by sending an authentication email to the reviewer asking them to confirm the review.
  7. You are then notified of a new review left in your business profile on our directory.
  8. Negative reviews can be disputed.  Once approved your new review will be published into your review profile page.
  9. Now here is the coolest part. Review Defender then automatically submits this review to several top tier local business directories. Those directories include, Google Local, Yahoo Local, Bing Local, SuperPages, Citysearch, Insider Pages, Yelp, Judy’s Book, Kudzu Yellow Pages and Merchant Circle. This is called Review Syndication. We can post to industry standard review sites like TripAdvisor if needed.
  10. Social Media Syndication. We can publish the review on your Facebook  or Twitter.
  11. The final piece of the system is  to place  an Authenticated Review badge on your site.  Customers that visit your website can click on the badge to read your authenticated reviews. These badges also help increase trust so new visitors will be more inclined to use your products or services.

By having authenticated Reviews on your site can increase conversions up to 20%.

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